Is there a process where emails that are sent out of Sugar and when there's a response, it goes directly back into Sugar CRM seamlessly. The Sugar Outlook Plugin is not quite effective since we have users that uses apple products that are not compatible with the Outlook Plugin. Plus there are times when the Plugin has to be synced or downloaded and reset again for PC. Again is there another method to get returned responses into Sugar when an email is sent from Sugar without using the Sugar Outlook Plugin. Please advise if there is a better and seamless method.