When we originally went live back in the days of 6.2 the dropdowns were maintained in custom/include/language/en_us.lang.php and many additions were made, and maintained, directly in code for ease of use with our version control.
Today I was adding a case status and found that changes made there are not taking effect and that I have effectively two places:
where the dropdown is defined and they don't match.
Even more confusing, after applying the changes to custom/include/language/en_us.lang.php in a development env the additional valued DO indeed appear in Studio and are useable though the files are the same as for the instance where it doesn't work...
What is the appropriate place/structure for dropdown changes in code?