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Import IMAP nested subfolder failed

Question asked by sugarpixel on Dec 22, 2015

Dear Community,

i'm trying to import my imap-account with some nested folders (only 2 levels). If i select a one-level monitoring folder i can see all mails, they are synced and everything is fine.


But if i select a two-level folder or only the root of them i'll get an error "Please check your settings" and username/password/mail server adress/mail server protocol/port are highlighted as not valid. no further exceptions, no log entrys.


Can somebody help??


By the way: we evaluated different crm in the last months and after the first steps in sugar im very pleased really nice user interface and handling!!!!