I am getting this message in logs repeatedly from 3rd party application integrated with SugarCRM and now that application is unable to login to SugarCRM, whenever it makes a call to login function.
Here are the log details:
Wed Dec 16 07:50:56 2015 [12933][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 08:50:57 2015 [3288][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 09:50:57 2015 [12970][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 10:01:08 2015 [15637][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 10:04:48 2015 [12970][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 10:30:54 2015 [12946][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 10:30:57 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 10:32:37 2015 [22938][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 10:40:15 2015 [22938][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 10:50:56 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 11:12:31 2015 [12946][-none-][FATAL] SECURITY: The session ID is invalid
Wed Dec 16 11:14:42 2015 [15649][-none-][FATAL] SECURITY: The session ID is invalid
If you are constantly seeing this error message in the log file, you may want to run a Quick Repair & Rebuild and a Rebuild Relationships within Admin > Repairs to see if that helps clear up this error.
Could the IP address of the third party integration be changing? I ask because by default, Sugar determines sessions based on the IP address. If the IP address changes, then the session will end. Try going to Admin > System Settings and uncheck the "Validate User IP Address" checkbox to see if that helps.
