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Create Workflows for inactive leads

Question asked by MarionMcCallum on Dec 4, 2015
Latest reply on Dec 4, 2015 by jshaheen



I'm currently mid-build of our Sugar instance and I'm now starting to add the intelligence layers in prep for deployment. I've been asked to create a workflow that would alert a manager when a lead hasn't been worked for 4 weeks. Now, as with all CRM's activities are a separate module to Leads, so whilst a field in the lead record may not have been updated, an activity could well have been completed.


So, my question is, should I add a field to the lead record with some sort of max-date calculation, or even DateDiff. Or, is there a better way of managing this?