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Dev Answers & Best Practices Elasticsearch not working [FATAL] FTS Server is down

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Elasticsearch not working [FATAL] FTS Server is down

Autchara Chaiprom over 8 years ago

Hi,

I got an error message:

[41104][1][FATAL] FTS Server is down, postponing the job for full index.

It works when I click test in Admin > Search > click test, after 1-2 minutes is not work again.

I have live-server and test-server but in test server works fine.

When I check with <url>:port in live-server, It returns result:

{

"status" : 200,

"name" : "<url>",

"version" : {

"number" : "1.3.1",

"build_hash" : "<hash>",

"build_timestamp" : "<date>",

"build_snapshot" : false,

"lucene_version" : "4.9"

},

"tagline" : "You Know, for Search"

}

SugarCRM Enterprise, Version 7.5.2.0

I try to investigate but no idea.

Do you have any idea to fix or investigate it?

Thank you,

M

0 Mark Willert over 8 years ago

Hi Autchara,
to answer this, we need additional information.
Is your instance self-hosted or Sugar On-Demand? If it's on-demand, please contact Sugar directly through support.sugarcrm.com
If it is self-hosted, what is the hardware configuration of your servers? How much memory have you allocated for Elastic Search? How many records do you have in SugarCRM?
Greets
Mark
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0 Autchara Chaiprom over 8 years ago in reply to Mark Willert

Both of all.
Someone might got the same issue.
What is the hardware configuration of your servers?
- 1 GB for each of the 2 nodes.
How much memory have you allocated for Elastic Search?
- How do I get this ?
How many records do you have in SugarCRM?
- 348,007 records in fts_queue table.
Now we try with suggest from Sugar support, Schedule System Index.
If it works I will update.
Thank you for your reply and support,
M
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0 Autchara Chaiprom over 8 years ago in reply to Mark Willert

Hi all,
The problem came from connection between FTS server and my server.
If someone got a same issue please check your port connection.
I ask admin to solve this I don't know how he fix.
you can check by type:
curl "elasticsearch_server:port_number"
It will return a content of error.
BR,
M
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