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Elasticsearch not working [FATAL] FTS Server is down

Question asked by Autchara Chaiprom on Dec 1, 2015
Latest reply on Dec 7, 2015 by Autchara Chaiprom



I got an error message:

[41104][1][FATAL] FTS Server is down, postponing the job for full index.


It works when I click test in Admin > Search > click test, after 1-2 minutes is not work again.


I have live-server and test-server but in test server works fine.

When I check with <url>:port in live-server, It returns result:


  "status" : 200,

  "name" : "<url>",

  "version" : {

    "number" : "1.3.1",

    "build_hash" : "<hash>",

    "build_timestamp" : "<date>",

    "build_snapshot" : false,

    "lucene_version" : "4.9"


  "tagline" : "You Know, for Search"



SugarCRM Enterprise, Version


I try to investigate but no idea.

Do you have any idea to fix or investigate it?


Thank you,