I was trying to enable telephony integration for my sales app on community CRM edition. Cannot find any straight forward integration points. Tried few modules
Any suggestions? Free or oopensource are better
You can check out Tenfold, It's a CTI integration that works with SugarCRM and you can request a demo or sign up for a free trial. Here's a list of phone systems which we currently work with that can be integrated to SugarCRM https://www.tenfold.com/integrations/sugarcrm/
I was looking for something opensource or at minimal cost.
You should check-out 3CLogic's Computer Telephony Integration (CTI) for Sugar, offering robust multichannel communications, call routing tools (IVR, ACD, skills-based routing), click-to-call, screen-pop of customer records, automatic syncing of call details into Sugar, automatic call recording, silent monitor & quality management tools, reporting & analytics, and much more- one of the most robust platforms on the market. Sales teams have seen tremendous success with the platform. Here is the marketplace listing: 3CLogic by 3clogic | SugarExchange.
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