Telephony integration

Hi Sandeep,

You can check out Tenfold, It's a CTI integration that works with SugarCRM and you can request a demo or sign up for a free trial. Here's a list of phone systems which we currently work with that can be integrated to SugarCRM https://www.tenfold.com/integrations/sugarcrm/

I was looking for something opensource or at minimal cost.

Hi Sandeep,

you might want to look here:

SUGARCRM Asterisk CTI Integration| SuiteCRM Asterisk | Asterisk sugarcrm

They have an open source version of their integration.

If you are willing to go for a paid integration, also check out pvCTI:

pvCTI by Provalida Gmbh | SugarExchange 

Greets

Mark

Hi Sandeep,

you might want to look here:

SUGARCRM Asterisk CTI Integration| SuiteCRM Asterisk | Asterisk sugarcrm

They have an open source version of their integration.

If you are willing to go for a paid integration, also check out pvCTI:

pvCTI by Provalida Gmbh | SugarExchange 

Greets

Mark

This was great. Thank you for responding so quickly. I am gonna download and activate it. Once I try I will post my responses here

Hey Sandeep,

So how is your experience? Would be interesting to hear your feedback.

Here's the solution for Sugar and Asterisk that we have:

And we of course are always eager to improve our product

Thanks,

Yulia

Hi Sandeep,

You should check-out 3CLogic's Computer Telephony Integration (CTI) for Sugar, offering robust multichannel communications, call routing tools (IVR, ACD, skills-based routing), click-to-call, screen-pop of customer records, automatic syncing of call details into Sugar, automatic call recording, silent monitor & quality management tools, reporting & analytics, and much more- one of the most robust platforms on the market. Sales teams have seen tremendous success with the platform. Here is the marketplace listing: 3CLogic by 3clogic | SugarExchange.