I'm posting on behalf of the user's account, I'm with the company's internal IT dept.
Clicking names changes the URL in the address bar, but the browser does not navigate to it, tested on 4 machines. Is it an account issue?
You could try creating a new user for the person. It's not a great solution, but I've seen it work in the past.
You could try resetting the user's preferences. Open the User Profile and click Reset User Preferences.
Thanks for the quick reply, I'll give it a shot and report back.
From the "Contacts" module, I click on the names and nothing happens, even after clearing preferences.
Some questions for you:
It's definitely an account thing. I just obtained the account info for another account, this group's main admin account, and it works.
The way the names are listed is different as well, but that could just be preferences. There are titles before the names like Ms. or Mr.
I'll have to discuss this with the group to see who's managing Sugar, and what accounts were purchased etc.
Unless you guys have an idea now. Permission?
Any other ideas?
I'm meeting with the person responsible for managing the Sugar accounts today internally, but I'd like to ask once more if there's anything else you can think of.
You've seen it work with this specific problem?
I've seen it fix user issues. I've never seen this specific issue.
Thank you for your help, I'll try that this afternoon with the Sugar administrator.
Thank you all for your help.
We ended up removing all privileges from the account, and re-adding them, which fixed the issue.
I'm told there was a major update, could that have caused this? We have a number of other users without issue, with the same level of access.
Interesting approach. What do you mean by removing their privileges? Did you change them to a regular user and then switch them back to an Admin or are you talking about teams and roles?
Yes, the administrator removed the "teams", applied the changes, then re-added them.
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