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Is there a missed call notification?

Question asked by on Nov 18, 2015
Latest reply on Mar 21, 2016 by

Just wondering if there is a way to have users be notified if they miss a scheduled call other than forcing them to look in their schedules calls similar to a popup reminder. I envision something like Outlook where if you close your Outlook, when you open t back up it notifies you of past due tasks and appointments. We have a workflow which creates calls 4 hours in the future (the 4 hours is totally arbitrary, it is just the smallest time interval workflows allows besides 0 hours, which would work even better if I can get some sort of past due notification working), which obviously means if it is triggered late in the day, this call is scheduled during non-working hours. I just would like a way to easily notify users that they have this call waiting when they come in in the morning.