Why does composing an email with attachments generate a note?

Hi Yen,

This is the expected behavior, as is described in our documentation. This cannot be disabled, as there is no way to configure a different way for storing attachments in Sugar. What is the reason you don't want this to occur? Depending on what it is, I may be able to help you find a workaround.

-Alan

Hi Alan,

Thanks for the reply. We use Notes to store and process some important data, and the  attachments add a lot of noise.

However, the way around it for us was to use a logic hook to categorize the Note as an Attachment, and then so we can filter appropriately.

Thanks again

Yen