The SugarCRM Community is now "read-only" to prepare for the SugarClub launch on August 3. Please visit
Announcing SugarClub - Are you in? for more information.
unable to merge and duplicate records
In order to help you with this, can you provide a few more details? For example, which version of Sugar are you running? Which flavor (Community Edition, Professional, etc.)? Is this happening for a particular module? Can you provide any screenshots or the steps you are taking when the issue occurs?
Retrieving data ...