AnsweredAssumed Answered

Embedded images show red x when viewed in Outlook

Question asked by Paul Paul on Oct 12, 2015
Latest reply on Oct 12, 2015 by jsmith
If I reply to an email that has an embedded image in it, when the email is opened in Outlook, the image is showing as a red cross. If I open the same email using a different client, for example my iPhone, the image is correctly shown.  

If I reply to the same email from a webmail email account (so nothing to do with Sugar), the email will correctly show in Outlook and on the iPhone. 

What would Sugar be doing to prevent the image displaying when opened in Outlook?

Running Sugarcrm CE 6.5.22

This is the source of the email that doesn't display correctly in Outlook.

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html>;
<head>
</head>
<body>
<div><hr /></div>
<p>Test back.</p>
<p> </p>
<p><br /><br /><br />&gt; From: PC Paul &lt;info@pc-testing.com&gt;<br />&gt; Date Sent: 10/12/2015 09:07<br />&gt; To: Alternative Aquitaine &lt;info@alternative-testing.co.uk&gt;<br />&gt; Cc: <br />&gt; Subject: RE: Testing embedded<br />&gt; </p>
<div class="WordSection1">
<p class="MsoNormal">Testing embedded</p>
<p> </p>
<p class="MsoNormal"> </p>
<p> </p>
<p class="MsoNormal"><span><img id="sugar_text_Picture_x0020_2" class="image" src="cid:aabf1cfd-8f82-26f0-b76d-561b6a4ced35.jpeg" alt="cid:aabf1cfd-8f82-26f0-b76d-561b6a4ced35" width="625" height="951" /></span></p>
<p> </p>
</div>
</body>
</html>

--b1_f362964776239b2ba38ff2baaa1cd6ec
Content-Type: image/jpeg; name=abf1cfd-8f82-26f0-b76d-561b6a4ced35.jpeg"
Content-Transfer-Encoding: base64
Content-ID: <aabf1cfd-8f82-26f0-b76d-561b6a4ced35.jpeg>
Content-Disposition: inline; filename=abf1cfd-8f82-26f0-b76d-561b6a4ced35.jpeg"
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.....  continues encoding ......



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