AnsweredAssumed Answered

Cannot open attachment

Question asked by Karishma Tiwari on Oct 12, 2015
Latest reply on Oct 30, 2017 by Scott Aadal
Version 6.5.11

We migrated our SugarCRM app to a new server, and while everything else is running fine, we found that the attachments uploaded cannot be opened, giving error in the log:

[Mon Oct 12 03:05:18.260478 2015] [core:error] [pid 49957] (13)Permission denied: [client 219.92.23.52:55972] AH00132: file permissions deny server access: /var/www/vhosts/crm.smssb.com/cache/jsLanguage/en_us.js, referer: http://crm.smssb.com/index.php?action=ajaxui

The user can view the attachment as successfully uploaded but when trying to open the file they see the below error in the web page:
This document is missing a file, most likely due to an error during upload.

How can I solve this?

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