Cannot access case_number in after_save logic hook.  Null value

Question

I have an after_save logic hook that send's an email upon case creation.

The $bean param from this function shows a 'null' case_number value, so I figured I would just grab the id and make another call to retrieve the case bean which you can see below.

However, this STILL results in a null value for the case_number, whilst all the other fields show the correct value.

The case number is clearly there in my cases module, so how is it showing null? Does case_number not get saved until the after_save hook or something? Guidance appreciated!

function after_case_creation($bean, $event, $arguments) {

    $module = $bean->module_dir;
    $caseId = $bean->id;

    $caseBean = BeanFactory::retrieveBean($module, $caseId);

    $caseNumber = $caseBean->case_number;
    $caseTitle = $caseBean->name;
    $caseContent = $caseBean->description;
    $caseOwnerId = $caseBean->assigned_user_id;
}

Community Alumni User · Accepted Answer

Case Number is auto generated in the database, so you won't have it unless you load the bean from the database (in after_save logic hook). BeanFactory will just return the cached existing bean. Try fetching the bean by turning off cache, then you will have the case_number:

BeanFactory::retrieveBean('Cases', $bean->id, array('use_cache' => false))