AnsweredAssumed Answered

Forgot my password sends "$contact_user_user_hash" instead of randomly created password

Question asked by T G on Sep 22, 2015
Hello,

Using Sugar Version 6.5.22 (Build 1055)

When my users click on "Forgot my password", the email sent to them contains "$contact_user_user_hash" instead of a randomly created password.

I've confirmed: 
- they have a valid email address as their primary email in their profile
- my outbound email address is functioning properly

What's strange is that when I go from the admin account and reset their password via their profile, the email and random password generation works perfectly. The only problem is when they are trying to reset the password themselves.

Any ideas?

Thanks

Outcomes