AnsweredAssumed Answered

Unable to import - Urgent!

Question asked by bmccarthy on Sep 16, 2015
Latest reply on Sep 17, 2015 by bmccarthy
Using CE, I am having a big problem with imports. For the past 3 years, there have been no problems with importing...I do it almost daily. But today, I can't import when trying to update existing records in Accounts. .

The user interface results in a generic 500 internal server error. 

Sugar logs give these error(s)...

Wed Sep 16 14:57:32 2015 [8131][1][FATAL] Caught error:  Undefined variable: old_bean
Wed Sep 16 14:57:32 2015 [8131][1][FATAL] Caught error: Undefined variable:  new_bean
Wed Sep 16 14:57:33 2015 [8131][1][FATAL] Caught error: stat() [<a  href='function.stat'>function.stat</a>]: stat failed for  upload/import/status_1.csv
Wed Sep 16 14:57:33 2015 [8131][1][FATAL] Caught error: touch() [<a  href='function.touch'>function.touch</a>]: Unable to create file  upload://import/status_1.csv because No such file or directory
Wed Sep 16 14:57:33 2015 [8131][1][ERROR] File upload://import/status_1.csv  cannot be touched
Wed Sep 16 14:57:50 2015 [10221][1][ERROR] File upload://IMPORT_Account_1-0  cannot be touched

I've checked folder permissions, googled for two days straight...and can't come up with what the problem is. Please help!! I have to be able to get this import in ASAP in order to operate my business. 


Help please!


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