AnsweredAssumed Answered

Cases time to open

Question asked by Sebastian Suarez on Sep 14, 2015
Latest reply on Sep 14, 2015 by Francesca Shiekh
Is there any option or workflow to get the exact time between the Case "New" status and the "Open"?
This is request in order to get clients with the time turnaround on our SLA contracts.
Thanks

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