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Viewed Message/Email Campaign Results Statistics Not Working Sugar CE 6.5.20

Question asked by kumar bittu on Sep 10, 2015
When I send the email campaign to any user and when they checked the email that time in sugarcrm ce 6.5.20 the viewed email subpanel is not showing any records(Not tracking the view mail count). Except 'view email' other things is working fien like- click thru, lead capture..

But when I am trying to do same thing in sugarcrm ce 6.5.15 then everything is working fine..

Can anyone just help me out ..what's the exact problem or it may be bug in sugarcrm ce 6.5.20 ??