For example, if one ticket had 14 incoming calls (activity type), but the normal amount of these per ticket is 1-2. How can I run a report to filter for tickets with 8 or more incoming calls?
For example, if one ticket had 14 incoming calls (activity type), but the normal amount of these per ticket is 1-2. How can I run a report to filter for tickets with 8 or more incoming calls?
I saw in your link above "Limit results for this report to only leads that have at least one activity by clicking on Activity Count in the Available Fields pane and then set that field to "Greater Than" 0 (zero)."
However, I can't find an Activity Count option. I particularly want to use it via Tickets > Activities. Does this mean we need to create it? Or is this a default option that is hidden? Thank you in advance!
