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Composing emails from cases with a specific signature bases on a field value

Question asked by MIAG-CRM MIAG-CRM on Aug 13, 2015
Latest reply on Aug 14, 2015 by MIAG-CRM MIAG-CRM
Dear all,Thank you in advance for reading this post. We use a SugarCRM 6.5.4 Enterprise version (DB Oracle).

Out from the case module, from the activities subpanel, we compose emails (Quick compose). Depending on a custom field in cases we would like to use different signatures in the composed email. The signature should be pre-selected. The user which writes the email, don't need to select the signature anymore.

If it's a better way to use templates, that could be a solution too.

I'm very familiar with PHP but not in the architecture from sugarcrm.
Some helpful hints, how this could be solved, with a short explanation, are very welcome.
Thank you all!
Rene

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