AnsweredAssumed Answered

drawer quick create doesn't work for some subpanels

Question asked by Paul Carlton on Aug 12, 2015
Latest reply on Sep 7, 2015 by Mubassir Hayat
I am wondering about a problem where some subpanels on the Accounts page does not pull down the drawer panel on create as some subpanels do.  Contacts subpanel on Accounts module does pull down but with "Calls" subpanel the create button takes me to a page with this url:

#bwc/index.php?module=Calls&parent_type=Accounts&parent_name=&parent_id=&return_module=Contacts&return_id=&return_name=&account_id=&account_name=&contact_id=&contact_name=undefined&action=EditView

Why is that and how do I get it to drop down in the top panel instead?

The reason why is that when that url is called instead of dropdown, it loses the individual's navigation which can kill the flow.  They need to assign call backs, documents etc... without leaving the account or contact page so they can continue navigating through each lead.

Outcomes