AnsweredAssumed Answered

License validation error when using Sugar 7.6 on Windows

Question asked by Matt Marum Employee on Jul 31, 2015
Latest reply on Jul 31, 2015 by Matt Marum
For release 7.6+, we enforce X509 server certificate validation when connecting to the license/heartbeat server ( This means that whenever installing or using Sugar 7.6 and higher, you now need to ensure that you have the necessary CA certificates installed.

By default every OS comes with a store of public CA's to perform this validation. However, we have found that the cURL libraries commonly used on Windows machines are often missing the necessary CA certificates.  However, you could potentially run into this issue on any system.

If your system is missing these certificates and you login to Sugar 7.6, you may see a screen that looks something like this image below.