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Inbound Email Issues

Question asked by Clarissa Loy on Jul 23, 2015
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Initially, i had this error in my inbound email :
"inbound Email cannot function without the IMAP c-client libraries enabled/compiled with the PHP module."

I googled and people said remove ; from ";extension=php_imap.dll" from php.exe 

After i removed, it didn't appear a pop up box about inbound email. However now my inbound email, whenever i do a email testing, it pops up a box and loads then shows a blank box.

Can someone fix my problem?

I'm using windows, sugarCRM 6.5.20 and using gmail.