AnsweredAssumed Answered

Email drawer send removes '+' signs when sending

Question asked by Francesca Shiekh on Jul 23, 2015
Latest reply on Jul 23, 2015 by Alex Nassi
Can anyone reproduce this problem in a stock instance or one without Email drawer customizations?

Go to a Case, choose Compose Email (the + on the top of the subpanel)
enter some text with the + sign in the email body:


and send.

Look at the sent email in the Email module, and in the email client of the recipient. The + is replaced by a space and the body of the email shows:

1 2=3

This only seems to happen in the drawer.

I have customizations to the From address and To address fields, and to the compose.js to display the case preview in the sidepane, but no changes to the body of the email in this particular case and would like to rule out customizations as a cause for this issue.

This only appears to happen for the + sign out of all the standard keyboard symbols.
Something to do with javascript concatenation sign?