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track open mails in CE 6.5 not working

Question asked by jlabuelo on Jul 7, 2015
Latest reply on Jul 7, 2015 by jlabuelo
Hi there

I am having the a Mail Campaing issue in 6.5 CE. We have sent 400 emails (also we are included in the target list) , trackers receive the mails correctly however no "Viewed" messages data appaers in the Campaing Reports neither in the Viewed Messages subpanel.

Any specific configuration we must run to get this working properly in 6.5? We used to have a 5.5 version and worked fine in there, but we have tried alreado 6.0 and 6.5 and both crashed.

Thanks a lot in advance!!