Sugar 7: global search is not finding any results, even if Elasticsearch is ready and workable.

Question

Hello everyone ! What i want : Simply a fonctionnal Global search. What i have : Sugar Pro 7.5.1 My users need to search through Global Search, and we came to a strange situation : Even if i search the name of a contact (wich is high boost), in the global search zone, i get a "No result found" little pop up. What i did : - I've checked in admin> global search if Elasticsearch worked. It is. - i've clicked on "plan index", which gave me the little pop up described here : http://support.sugarcrm.com/02_Documentation/01_Sugar_Editions/04_Sugar_Professional/Sugar_Professio... but after a while, nothing has changed. - So i've checked in the Schedulers, and there was no scheduled task which would perform the function::performFullFTSIndex job. I've added one.Called "test Index", Active, as often as possible. - Nothing happened too. - I've checked in elasticsearch.log, and i have the following, which seems to be saying "it's good, the index is cool" : [2015-07-07 16:24:58,683][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] creating index, cause [api], shards [5]/[1], mappings [][2015-07-07 16:24:58,733][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Leads] [2015-07-07 16:24:58,799][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Contacts] [2015-07-07 16:24:58,816][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Accounts] [2015-07-07 16:24:58,828][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Calls] [2015-07-07 16:24:58,837][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Notes] [2015-07-07 16:24:58,854][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Contracts] [2015-07-07 16:24:58,863][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [Cases] [2015-07-07 16:24:58,885][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [de_Devis] [2015-07-07 16:24:58,894][INFO ][cluster.metadata ] [Thunderbird] [efa70bed4f2e5a75a907f99f7f153ca3] create_mapping [ag_ActesDeGestion] - When going to my "test Index" scheduled task, there is no job running/done/queued nor failed. Do you have any idea on what is happening in my global search, please? Do you have some clue on where i have to search for the errors? Thanks a lot for your time !

Gaelle Fernandez · Accepted Answer

I'm writing a reply, because i've solved my problem. Well, in fact, it is the client's IT guys who fixed it. Apparently there was something wrong or not running in the server's architecture. They managed an operation (but do not ask me, unfortunately they did not want to tell me what was broken) Now the indexation works. So i think maybe check your environment.