AnsweredAssumed Answered

Cases are getting assigned to Inactive users

Question asked by pratik oza on Jun 24, 2015
Latest reply on Jun 25, 2015 by pratik oza
We have made a round robin setting for the assignment of cases when an email is received. We have also created a workflow where if the case is closed status and an email is received for the same case, the case gets reopened. But the issue is the when the case was reopened the assigned user to the case is inactive and the case gets still assigned to the same user.

How to resolve this if the case is reopened and the assigned user is inactive, it should be reassigned to the active users.