AnsweredAssumed Answered

Inbound emails disabled because of IMAP Problem

Question asked by Gaelle Fernandez on Jun 16, 2015
Latest reply on Jun 17, 2015 by Gaelle Fernandez
Hello everyone !

I'm running into a big problem :
I would like to configure my Inbound emails and create some new addresses, so the inbound email could create new Cases.
BUT when in "Inbound Emails settings", the inbound email is disabled.

AND I've got the following error message : 
Inbound Email cannot function without the IMAP c-client libraries enabled/compiled with the PHP module  
I've checked phpinfo() and this is what i got : 
- Configure command : --with-imap-ssl
- protocols : imap, imaps

I've checked on my server that my imap module is compiled in php :
php -m
and it is showing imap. And normally, it signifies that imap is enabled, right?

(I also tried to enable imap (just in case), by doing the
php5enmod imap
but my unix does not know this command.)

So, do you have any idea on what is going wrong, plase ? could you give me any hint ?

Thanks a lot, that is really confusing and really messing my attempts to build a good Sugar...

My configuration :
Sugar Pro 7.5.2
PHP 5.3.23