Outlook Plugin (Office365/32Bit) fails and kills Outlook

I have installed the 32Bit Office365 Outlook Plugin. It connects and works fine. But at start it mentions a problem with email archiving and after a few minutes it crashes freezing outlook. In the logfile it reads:

2015-06-09 16:20:13,117 [5] INFO SugarOutlook.SugarServiceController [(null)] - Sugar version : 7.5.2.2 (PRO)2015-06-09 16:20:33,762 [10] ERROR SugarOutlook.Archive.AutoArchiveController [(null)] - Error collecting mail items for autoarchival
System.Runtime.InteropServices.COMException (0x80020009): Die ReceivedTime-Eigenschaft ist unbekannt.
bei Microsoft.Office.Interop.Outlook._Items.Restrict(String Filter)
bei Sugar.Outlook.Folder.GetItems(String filter)
bei SugarOutlook.Archive.AutoArchiveController.AddFolderMailItemsToAutoArchiveQueue(IFolder folder, DateTime processStartingFromDate, CancellationToken cancellationToken)
bei SugarOutlook.Archive.AutoArchiveController.AddAllNewMailItemsToAutoArchiveQueue(CancellationToken cancellationToken, DateTime processStartingFromDate)

Could someone give a hint please?

0 markwelp markwelp over 8 years ago

I can't provide a solution, but can confirm I'm having the same problem. In my case with Outlook 2010/32bit working in Online (not cached) mode. Log is below. Based on what I've read about the InteropServices COM, my guess is the plug in is getting Outlook objects returned that do not have the ReceivedTime property. The plugin doesn't have code to handle that condition so throws the exception.

2015-06-12 08:57:31,928 [VSTA_Main] INFO SugarOutlook.OutlookReferences [(null)] - Starting Plugin: 12/06/2015 8:57:31 AM
2015-06-12 08:57:31,947 [VSTA_Main] INFO SugarOutlook.OutlookReferences [(null)] - Outlook Version: 14.0.0.7151
2015-06-12 08:57:31,948 [VSTA_Main] INFO SugarOutlook.OutlookReferences [(null)] - Outlook Name: Outlook
2015-06-12 08:57:31,949 [VSTA_Main] INFO SugarOutlook.OutlookReferences [(null)] - SugarOutlook Version: 15.6.4.0
2015-06-12 08:57:31,951 [VSTA_Main] INFO SugarOutlook.OutlookReferences [(null)] - Is trial version: False
2015-06-12 08:57:33,029 [7] INFO SugarOutlook.SugarServiceController [(null)] - Sugar version : 7.5.2.1 (PRO)
2015-06-12 08:57:51,326 [10] ERROR SugarOutlook.Archive.AutoArchiveController [(null)] - Error collecting mail items for autoarchival
System.Runtime.InteropServices.COMException (0x80020009): The property "ReceivedTime" is unknown.
   at Microsoft.Office.Interop.Outlook._Items.Restrict(String Filter)
   at Sugar.Outlook.Folder.GetItems(String filter)
   at SugarOutlook.Archive.AutoArchiveController.AddFolderMailItemsToAutoArchiveQueue(IFolder folder, DateTime processStartingFromDate, CancellationToken cancellationToken)
   at SugarOutlook.Archive.AutoArchiveController.AddAllNewMailItemsToAutoArchiveQueue(CancellationToken cancellationToken, DateTime processStartingFromDate)
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0 jth jth over 8 years ago

May I ask whether you have a hirarchie in the your inbox? I mean subfolsers?
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0 markwelp markwelp over 8 years ago

Yes I have a significant hierarchy of subfolders.

I my case Outlook 2010 does not crash. Shortly after opening Outlook a SugarCRM warning dialog pops up saying "Error occurred while collecting mail items for autoarchival". Outlook is then unresponsive until "Ok" is clicked on that dialog. After clicking "Ok on that dialog Outlook and the plug in work normally.
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0 Mike Batters over 8 years ago

I am experiencing a similar issue and also have complex folder structures in Outlook. Has anyone made progress in resolving this issue?
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0 Richard West over 8 years ago

What version of the Sugar Outlook Plugin are you on? Sugar released a new version (I think it's 2.1) that has resolved the issue for me.
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0 jth jth over 8 years ago

Hi, thanks for the hint.
I updated to v2.0.1 as I used v2.0.0. I remain receiving the intro-Error concenring the mail-connectivity, but it looks like Outlook is not freezing anymore.
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0 russellw russellw over 8 years ago

Still appears to be an issue in v2.0.2, build 15.08.06.1280. Running Windows 8.1 64-bit, with Office 365 32-bit. Outlook becomes non-responsive and has to be force closed.
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0 Richard West over 8 years ago

You might want to play around with the registry keys:

http://support.savance.com/index.php?/eioboard/Knowledgebase/Article/View/226/17/how-to-troubleshoot...

I deleted all my outlook plugin registry keys, and that helped with that specific issue.
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0 GodIsLove GodIsLove over 8 years ago

I have Windows 7 and Outlook 2013 with v2.0.2 and am also have been having this issue for several weeks I'd say.
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0 Philippa Grover over 8 years ago

We also have a customer with this issue, using Outlook 2013 32bit with the plugin version 2.0.1.

We have tried un/reinstalling the plugin several times, but still get this error. Any ideas?
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