my boss provided a new task for my SugarCRM 6.5.20 (Build 1001) CEproject. It's a while ago now I'd created a customlogic.php for Opportunity and Task for the following cases:
- An Opportunity gets assigned to an Account- or to one or several Profession-Team(s)
- in this case an email notification is generated (by the opportunity's customlogic.php) and is sent to all members of all affected teams
- in addition a new task is created for that opportunity
- The assigned team denies the Opportunity-Task
- in this case an email notification is generated (by the task's customlogic.php) and is sent to the Client Manager (the assigned_to user) of the opportunity
So here comes my challenge:
I've searched up and down through Sugar files, Google, StackOverflow and the already answered questions here but without getting the answer I was looking for: Thanam o'n dhoul (sorry for cursing), where have I to look for the default system generated email texts to reach my aim to adjust it in the way our customer wishs?
I really hope somebody can help me as this task is quite frustrating.
PS: Please don't hesitate to answer in German or English, just as you prefer ;)