Hi Team,
I am trying to create a Chat Transcript with the set_entry method.
I have tried to create Calls and it works perfect.
But I cant manage to create a Chat transcript.
The singular and plural names are the same chat transcript
My XML request
<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:ns4="https://{domain}.sugarondemand.com/sugarcrm";
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">;
<SOAP-ENV:Body>
<ns4:set_entry>
<session xsi:type="xsd:string">2srjdvg2lkahrthicbeqksi694</session>
<module_name xsi:type="xsd:string">chat transcript</module_name>
<name_value_list xsi:type="soapenc:Array" soapenc:arrayType="xsd:string">
<Item >
<name>new_with_id</name>
<value>true</value>
</Item>
<Item >
<name>name</name>
<value>Called by test999</value>
</Item>
<Item >
<name>duration_minutes</name>
<value>0</value>
</Item>
<Item >
<name>date_start</name>
<value>2015-05-28</value>
</Item>
<Item >
<name>status</name>
<value>BUSY</value>
</Item>
<Item >
<name>transcript</name>
<value>C3LRSU-kJQhX
Hi there
03:07:21.8370555
test999
<font color="#000000" style="background-color: rgb(255, 255, 255);">Hi Softworks</font>
03:07:30.9895784
</value>
</Item>
</name_value_list>
<url xsi:type="xsd:string">https://{domain}.sugarondemand.com/service/v4_1/rest.php</url>;
<method xsi:type="xsd:string">set_entry</method>
</ns4:set_entry>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Please provide me some suggestion, I am working with sugar 7 but I do not find any helpful material for this module.
I have tried the module names as
Chat transcript
Chat transcripts
Chat_transcript
Chat_transcripts
chat transcript and so on but i still cant figure this out
