AnsweredAssumed Answered

case module customization Sugar 6.5 pro

Question asked by feds feds on May 28, 2015
Latest reply on May 31, 2015 by feds feds
Hi Experts,

Would like to know if the following items for Case module are possible or not and how to accomplish them.

Expected case to be assigned to multiple users and workflow implemented

-          After a user is done with his activity, the case will move to the next “assigned to” user

-          Notification to the supervisor for cases that are not attended to in a given time

-         case module to have date field to monitor outstanding cases

badly need your inputs here!