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Create/Update Chat transcript with set_entry

Question asked by Koncero Soft on May 28, 2015
Latest reply on May 28, 2015 by jsmith
Hi Team, 

I am trying to create a Chat Transcript with the set_entry method.
I have tried to create Calls and it works perfect.

But the I cant manage to create a Chat transcript.
The singular and plural names are the same chat transcript

My XMl request
<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope 
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:ns4="https://dev3clogic71.sugarondemand.com/sugarcrm"
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">;
<SOAP-ENV:Body>
<ns4:set_entry>
<session xsi:type="xsd:string">2srjdvg2lkahrthicbeqksi694</session>
      <module_name xsi:type="xsd:string">chat transcript</module_name>
      <name_value_list xsi:type="soapenc:Array" soapenc:arrayType="xsd:string">
        <Item >
          <name>new_with_id</name>
          <value>true</value>
        </Item>
        <Item >
          <name>name</name>
          <value>Called by test999</value>
        </Item>
        <Item >
          <name>duration_minutes</name>
          <value>0</value>
        </Item>
        <Item >
          <name>date_start</name>
          <value>2015-05-28</value>
        </Item>
        <Item >
          <name>status</name>
          <value>BUSY</value>
        </Item>
         <Item >
          <name>transcript</name>
          <value>C3LRSU-kJQhX
Hi there
03:07:21.8370555


test999
&lt;font color=&quot;#000000&quot; style=&quot;background-color: rgb(255, 255, 255);&quot;&gt;Hi Softworks&lt;/font&gt;
03:07:30.9895784


</value>
        </Item>
      </name_value_list>
      <url xsi:type="xsd:string">https://{domain}.sugarondemand.com/service/v4_1/rest.php</url>;
      <method xsi:type="xsd:string">set_entry</method>
</ns4:set_entry>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Please provide me some suggestion, I am working with sugar 7 but I do not find any helpful material for this module.
I have tried the module names as
Chat transcript
Chat transcripts
Chat_transcript
Chat_transcripts
chat transcript and so on but i still cant figure this out

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