AnsweredAssumed Answered

Continuous Email funnel via Process Author

Question asked by on May 25, 2015
Latest reply on May 29, 2015 by Alex Nassi
Process Author provides us a tool to send automated emails to records (contacts) once they are created in Sugar.

For instance, the workflow (funnel of 5 emails) would be created as follows:

- Contact is created into Sugar --> Workflow automatically sends the first email to the contact (day 0)
- Workflow sends another message to the contact (day 3)
- Workflow sends third message to the contact (day 5)
- Vise versa for the remaining steps

Every email included in the workflow would need to have a link (or other function) to offer the recipient the possibility of not receiving more emails related to this workflow. How would you recommend adding this kind of a function into the emails? Opt-out link is an obvious option but probably not the best one because the contact should still be able to receive other emails via Sugar. Please advise.

Many thanks in advance!

Best regards,
Sami Häggkvist