I'm making the email template for the "forgot password" feature. The template is as follows:
Click on the following link to reset your password: $contact_user_link_guid
But the $contact_user_first_name variable is not populating when the email is sent (e.g. the variable is not replaced by the user's first name like it should be). The $contact_user_link_guid variable is working fine. In addition, if I use $contact_user_user_name, it populates just fine with the correct username. But I want to use the first name rather than the username.
Any ideas on how to get the first name variable to work with the forgot password email template?