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Enterprise 7.5: System goes down 5-10 times PER day

Question asked by noah on May 22, 2015
Latest reply on Jun 5, 2015 by evan@legalvision.com.au
Our entire enterprise system is constantly going down. I've had to become the counselor to angry users due to the instability of SugarCRM.

Here are the errors:
sugarondemand.com/rest/v10/me 500 (Internal Server Error)B
Uncaught TypeError: Cannot read property 'url' of undefined at

sugarondemand.com/cache/include/javascript/sugar_sidecar.min.js?v=G1aQuG1NN9zp42mz... 
 Uncaught TypeError: Cannot read property 'url' of undefinedapp.error.handleServerError 

hsugarondemand.com/rest/v10/metadata?type_filter=currencie...onfig%2C_override_values... 500 (Internal Server Error)
Uncaught TypeError: Cannot read property 'url' of undefined at

https://deliradio.sugarondemand.com/cache/include/javascript/sugar_sidecar.min.js?v=G1aQuG1NN9zp42mz...
 Uncaught TypeError: Cannot read property 'url' of undefined


One thing I can say about my 2 years in salesforce, our system was NEVER down for our entire organization.

While SugarCRM does have excellent report, when you are forced to submit tickets every 15 minutes, it defeats the purpose

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