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HELP: Warning: mysqli_connect() [function.mysqli-connect] ...

Question asked by jsperlazza jsperlazza on May 21, 2015
Latest reply on Dec 10, 2015 by sidhdharth gajjar
I have been using the same version of Sugar since 2009 (I think) and I am not sure what version or build it is. Out of nowhere, I cannot access sugar and it is giving me the following error (wit XXXXXX in the place of my user name and IP Address):

Warning:  mysqli_connect() [function.mysqli-connect]: (28000/1045): Access denied for user 'XXXXXX'@'XXX IP ADDRESS XXX' (using password: YES) in /home/content/j/s/p/XXXXXX/html/sugarcrm/include/database/MysqliManager.php on line 282
  Could not connect to server h50mysql1.secureserver.net as XXXXXX.   port . Access denied for user 'XXXXXX'@'XXX IP ADDRESS XXX' (using   password: YES)

Any idea what to do? I am hosted on GoDaddy and I called them they said there are no problems on their end.

I am not a tech person and my time is limited. If this is more than a quick fix I am willing to hire someone to handle this for me. Please advise how I should move forward.

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