AnsweredAssumed Answered

Prevent workflow from sending email to users

Question asked by Cédric Raoul on May 20, 2015
Latest reply on May 20, 2015 by Jeff Bickart
Hi everyone,

I have kind of a unique need I guess. I didn't find any topic covering what I'm looking for therefore I think no one looked at it the way I do :)

I'm on SugarCRM 7.5.0.1

Basically, I created a workflow that will automatically create a record (task) when modifying a specific field in accounts. 

I don't need Sugarcrm to remind the users about it. They are already on Sugar everyday and have very specific dashboards that get updated automatically following to the records that are created/edited. 

Having an email going out to the users is okay when you edit less than 10 accounts. But when you update more than a 100 accounts, 100+ emails are sent... and no one reads them. It's more of a pain for the users then a real help. 

Is there a way to actually keep the workflow but skip the email part? 

Thanks!

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