This reply was created from a merged topic originally titled Changing url in call invitation email.. Currently the link sent out by the system is broken, and you would need to remove the sugarcrm directory. Also I'd like to change the IP to a name that resolves in DNS. I don't see anything in the administration settings, so this is obviously a deeper setting.
Accept this call: <http://10.10.1.100/sugarcrm/index.php?entryPoint=acceptDecline&module=Calls&user_id=9160dd7e...;