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Frequent "Resolve the conflict" prompt

Question asked by Francesca Shiekh on May 8, 2015
Latest reply on Dec 14, 2015 by Lori Arce
We seem to have many occurrences of "Resolve the conflict" prompts in Cases and some in Leads and Opportunities.
In all cases the conflict is between "You" and the current user's user name. 
This makes me think that it's conflict between the logic hooks and the user updating the record.

For example: when the user sends an email on a Case the after_relationship_add logic_hook on emails updates the Case. The user also updates the case with notes and time spent etc. And/or closes the case. I believe this is where the conflict occurs.

So, other than telling to user to work slower and not resolve the case immediately after sending the Email, what can I do to improve things for the user?

The cause on Opportunities and Leads is not so obvious because we don't have logic hooks that go back and update the Opp or Lead, rather only before save and after save hooks. And the latter doesn't update the record or we would have a loop.

thanks,
Francesca

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