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Inconsistent layout in emails in history sub-panel, I can't reply to all emails.

Question asked by leenyx on Apr 16, 2015
Latest reply on Apr 20, 2015 by leenyx
In some emails in the history subpanel I can see the reply to button and use it, but for some other emails the reply/forward buttons are missing. Why is this?

If I go to a contact, some of the emails in the history subpanel will display the row of buttons with reply to / forward etc... but other emails only show the edit /remove buttons.

Can anyone tell me why is this behaviour?