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How to create a workflow to send email before a due date?

Question asked by Ivan Khong on Apr 14, 2015
Latest reply on Apr 20, 2015 by Bill Convis
Hi,

we're using SugarOnDemand 7.5 Professional Edition

I want to create a workflow:

If it's Due Date - 4 hours, send an email to the assigned user 

I created a workflow:

- after time elapses
- module: Lead
- for new and existing records

Conditions:

- When Due Date: is less than '4 hours' from now (When a field in the target module changes to or from a specified value )

Alert:
Alert type: Email
Alert Text: test message
Alert recipient list : A user associated with the target module  (In this case the assigned user)

I have configured the email setting but Unfortunately, the workflow does not work. Anyone knows why it does not work?

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