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SugarCRM Questions (6.1.0 - Community)

Question asked by Patrick M on Apr 14, 2015
Latest reply on May 21, 2015 by Patrick M
Hello everyone,

I am an Administration Intern learning how to manage a company's SugarCRM system. I have a few inquiries about the program and our entitlement to the benefits offered by Sugar.

We are currently using SugarCRM 6.1.0 - Community Edition.

1. Are there any free one-day workshops provided on the basis of our contract?
2. Is it recommended to update to the latest version of 6.5.20?
3. What are we entitled to as a company who had purchased your product?
4. If we update our current version to the latest version, what steps are required to ensure no data is lost?
5. How else may we maintain the performance and efficiency of SugarCRM?