AnsweredAssumed Answered

assingment of cases, when user on leave

Question asked by pratik oza on Apr 14, 2015
Hi,

We are using the Sugar Pro version 7.2.2.1, where the cases gets assigned in round robin manner. Is there any way where we can manage, if the user is on Leave/holiday the cases should not be assigned to them for that day.

Please help.
Thanks.

Outcomes