AnsweredAssumed Answered

Set up  incoming email

Question asked by peterk900 peterk900 on Apr 12, 2015
Sugar Community Edition 6.5

I cannot retrieve incoming emails from a GMail account although outgoing emails work fine. I've verfied the GMail settings by connecting to the account via Outlook.

I have successfully tested the incoming email settings.

I have noted the Cron Tab  instruction: 

Note: In order to run Sugar Schedulers, configure the following Scheduled Task in your control panel: 
*    *    *    *    *     cd /home/sites/; php -f cron.php > /dev/null 2>&1 

Do I have to run this for incoming email collection to work ?  If so,it looks as though this needs to be run from a command line not through a c-panel type interface - is this correct ?

What else can I try to find out why incoming emails are not being collected ?

Here are some shots of the data set up:


Any help or pointers to documentation much appreciated.