AnsweredAssumed Answered

Manual opt-outs saved to which suppression list? (Newsletter Campaign)

Question asked by John Dickinson on Apr 8, 2015
Latest reply on Apr 8, 2015 by jsmith
We often use multiple suppression lists in our Email Campaigns as this is very powerful.

Yet, when an email recipients opts out from a newsletter by clicking the opt-out link in the respective email, I do not understand what Sugar does with this Email address. It seems random to me at the moment on which suppression list this contact shows up.

Is there any logic to this? Or any way to tell Sugar which suppression list to use for manual opt-outs in the respective newsletter campaign?

We're running SugarCE 6.4.5.

Outcomes