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Callinize not finding Sugar matching records or sometimes mismatching records

Question asked by on Apr 6, 2015
Latest reply on Apr 6, 2015 by
The integration of Callinize with SugarOnDemand is having problems. When a Sugar phone number is clicked, the Callinize window pops up and searches for the syncing record. It appears to timeout and NOT find the corresponding record, and has even MISMATCHED with the wrong Sugar record. Any ideas for how to solve this?