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Is it possible for entered data to get lost, and how can this be prevented?

Question asked by Erik Verschuuren on Mar 24, 2015
Hi Forum,

I'm currently running multiple instances of SugarCRM Version 6.5.16 (Build 1082) on an Ubuntu 14.01 server installation. The last couple of days my users claim to have lost information, like updated email addresses, notes and logged calls.

The claims are stronger that suspicions and sometimes backed up with information about the event. Now it I can't check whether the data has been entered and I have not been able to find any information proving data can get "lost".

My question to you: is it possible for entered data to get lost? and if so, how can this be prevented.

Looking forward to hear from  you.

Erik

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