AnsweredAssumed Answered

Ruby Gem Slow API Calls

Question asked by Christopher La Pilusa on Mar 16, 2015
Latest reply on Mar 16, 2015 by Matt Marum
SugarCRM Enterprise, Version (Build 1070)

We have built internal software in RoR, using an open source Sugar Ruby Gem to interface with Sugar and retrieve data (

I have some concerns, though, regarding this method of integration.  We are experiencing significant lag when making any Sugar calls, up to 8 or 9 seconds, when only returning minimal information.

In further researching this Gem, it looks as though it was built on top of V2 of the Sugar API, whereas now the API is up to V10.

Has anyone else built applications using this Gem, and experienced any similar performance issues?  Would you recommend integrating with the Sugar API directly, as opposed to using the Gem?

Any advice would be greatly appreciated.

Thank you,